Review of: Riverstone Spa Review By:Allan The spa was the worst spa in Winnipeg.
When we first arrived, we thought our massages were going to be in the
actual spa, but instead we were whisked away to the 3rd floor to a
converted hotel room. Not very romantic.
Part of our package was champagne and truffles for $30. We got a
sample bottle of champagne to fill one glass and a truffle box 1.5
inch square. What a deal!
During the entire massage, we heard the ice machine, and kids running
up and down the hallway. How is this relaxing
As we got the massage the masseuse applied a little too much pressure
around my shoulder blades, so I asked politely for her to ease the
pressure. She then stopped all together and proceeded to a new muscle
group.
When we walked back to the desk to pay for the services we were
shocked to see that we were forced to pay a 15% gratuity. I was going
to tip the ladies myself, but this gratuity should be at the customers
discretion.
Finally we sat in the front to wait for our shoes to be brought back
to us...after 10 minutes still nothing. So I had to finally speak up
to the ladies at the front counter who had been chatting all this time
to remind them of our shoes. After a long wait, one of the ladies
finally brought them to us.
After complaining to the manager about the poor service, she said she
was going to refund some money back to our credit card. Still until
this day we have not received any compensation.
Just horrible.5
